On behalf of the entire Blufish team, thank you for choosing us to furnish your home! We can’t wait for you to receive your pieces in your space. To ensure a smooth delivery process, here is what to expect from a Blufish Delivery.
We work with your schedule to find a date that fits your availability. In peak season, we deliver up to six days a week locally.
Every home is unique with its own set of challenges. We can help navigate tight turns and narrow doorways before delivery day.
We will call you on our way to your home. We will assemble and inspect all of your new pieces, place them, and remove all packaging.
Once your merchandise has arrived in our warehouse, we will contact you to schedule a convenient delivery date. (Please know that any remaining balance due will be collected at this time.)
We deliver Tuesday through Saturday, 9:00 am to 3:30 pm (off-season Monday through Friday). The day before your scheduled delivery, Blufish customer service will call you with the two-hour time window within which our team will arrive to your home on the following day. Customer service will also confirm your delivery address at this time.
We must confirm your delivery window with your verbally in order to load your items onto our trucks.
Please arrange a clear path for delivery, and ensure the area is clear of other items.
Alert your design consultant/customer service in advance if you have any concerns about tight turns, small doors, etc. that could impede delivery. With advance notice, we can plan for your specific situation so there are no setbacks at the time of delivery.
The Blufish delivery team will call you 30 minutes before arrival. If you are not home, our drivers can wait up to 15 minutes at your location before moving on to their next scheduled delivery. Your delivery will then be rescheduled (with a $100 rescheduling fee).
An adult over the age of 18 must be present to accept delivery of your furniture.
If an item is unable to fit (as determined by our delivery team supervisor) through a doorway, stairwell, etc. a lift ($400 extra fee) or hoist ($150 extra fee) may be required. We will then reschedule with the appropriate equipment.
Please take a good look at your new piece! In the event an item arrives defective, damaged, or incorrectly; please point it out to our staff. We will document the problem, log a claim, and let you know next steps to correct the situation to your satisfaction.
Our delivery team will assemble and inspect all pieces, remove trash, and communicate any issues with our office. While we are unable to hang artwork, move or transport other pieces of furniture; we are happy to recommend a resource to assist you! Just ask your Design Consultant or the Customer Service office in advance (609-368-0900).
Fill out the form below to acknowledge you have reviewed the delivery information.
